Contact Us
We are here to answer your questions and discuss your needs
Get in Touch
Whether you are exploring options for yourself or a family member, our team is available to provide information and guidance without any obligation or pressure.
We typically respond to enquiries within one working day. For urgent matters related to existing monitoring services, our response centre is available around the clock.
Office Address
47 Pemberton Street
Bristol, BS1 5QR
United Kingdom
Office Hours
Monday to Friday
9:00 AM - 5:30 PM
Closed on bank holidays
Response Centre
24 hours, 7 days a week
For existing monitoring service users
Regional Coverage
We provide services throughout England, Scotland, and Wales from our regional offices.
South West and Wales
Bristol headquarters serving Cornwall, Devon, Somerset, Dorset, Gloucestershire, Wiltshire, and South Wales.
Midlands
Birmingham office covering the West Midlands, East Midlands, Staffordshire, and surrounding counties.
North of England
Leeds and Manchester offices serving Yorkshire, Lancashire, and the North East.
Scotland
Edinburgh office covering the Central Belt and Lowlands. Limited coverage in Highlands—please enquire.
For Healthcare Professionals
We welcome referrals from NHS trusts, local authority teams, and healthcare providers. Our partnerships team can discuss:
- Referral pathways and processes
- Urgent assessment requests for hospital discharge
- Integration with existing care plans
- Funding arrangements and local authority contracts
- Training partnerships and educational sessions
Healthcare professionals may contact us at [email protected] with referral details or partnership enquiries.
Important Notice
Our services are advisory and supportive in nature. We do not provide medical diagnosis, treatment, or emergency medical response beyond connecting users to appropriate services. For medical emergencies, always contact 999 directly. The information and services we provide should complement, not replace, guidance from qualified healthcare professionals. Individual needs vary, and we recommend discussing any significant decisions about care arrangements with appropriate specialists.