Delta-lunar

Last updated: September 2026

Introduction

Delta-lunar is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website, services, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this policy.

Information We Collect

We collect information in several ways depending on how you interact with us:

Information You Provide

Contact details such as name, email address, and postal address when you make an enquiry
Information about your requirements when you request an assessment or service
Health-related information necessary to provide appropriate safety recommendations
Emergency contact details for monitoring services
Payment information when you purchase services

Information Collected Automatically

Technical data including IP address, browser type, and operating system
Usage data including pages visited and time spent on our website
Cookie data as described in our Cookies Policy

How We Use Your Information

We use personal information for the following purposes:

To respond to your enquiries and provide requested information
To deliver our services including assessments, installations, and monitoring
To process payments and maintain financial records
To contact you regarding your service or account
To improve our website and services based on usage patterns
To comply with legal obligations and protect our legitimate interests

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Contract: Processing necessary to fulfil our contractual obligations to you
Consent: Where you have given specific consent for particular processing activities
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
Legal obligation: Where we are required to process information by law

Data Sharing

We do not sell your personal information to third parties. We may share information with:

Service providers who assist in delivering our services, bound by confidentiality agreements
Emergency services when you use our monitoring services and require assistance
Healthcare professionals with your consent or where necessary to protect vital interests
Legal authorities where required by law or to protect our legal rights

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. Specific retention periods include:

Enquiry records: 2 years from last contact
Client service records: 7 years from end of service
Financial records: 7 years as required by tax regulations
Monitoring service logs: 90 days unless incident investigation requires longer

Your Rights

Under data protection law, you have rights including:

Access: Request a copy of the personal information we hold about you
Rectification: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your information in certain circumstances
Restriction: Request limitation of how we use your information
Portability: Request transfer of your information to another provider
Objection: Object to certain types of processing including direct marketing

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, secure storage systems, and staff training on data protection.

International Transfers

We primarily store and process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in compliance with data protection law.

Contact Us

For privacy-related enquiries or to exercise your rights:

Data Protection Officer
Delta-lunar
47 Pemberton Street
Bristol, BS1 5QR
[email protected]

Complaints

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct communication where appropriate.